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Ordering HPE Zerto Software

Ordering HPE Zerto Software

End of Marketing: As of 31 October 2025, new deployments of VMware Solutions offerings are no longer available for new customers. Existing customers can still use and expand their active VMware® workloads on IBM Cloud®. For more information, see End of Marketing for VMware on IBM Cloud.

You can include the HPE Zerto Software service with a new VMware Cloud Foundation for Classic - Automated instance or add the service to your existing instance.

Billing for HPE Zerto Software replication

VMs (virtual machines) that are replicated by using HPE Zerto Software are metered by HPE Zerto Software and IBM Cloud®. Your bill for this usage is charged through an IBM Cloud billable account instead of an IBM Cloud infrastructure account.

Before you order HPE Zerto Software, ensure that your IBM Cloud account is a billable account, and that it is linked to the same IBM Cloud infrastructure account where your instance is deployed.

Viewing HPE Zerto Software charges

To view your HPE Zerto Software usage charges, follow these steps:

  1. Go to the IBM Cloud Usage page.
  2. From the Filter by group list, select VMware Solutions.

Ordering HPE Zerto Software for a new instance

  1. When you order the instance, scroll down to the Add-on services section. HPE Zerto Software is in the Data resiliency and migration category.
  2. Open the category, locate HPE Zerto Software, and toggle its switch on.
  3. Click Edit to review and specify the configuration information, then click Save.

Ordering HPE Zerto Software for an existing instance

  1. On the instance details page, click the Services tab.
  2. Click Add to add the service.
  3. On the Add services page, locate the HPE Zerto Software service in the Data resiliency and migration section and toggle its switch on.
  4. Click Edit to review and specify the configuration information, then click Save.

If you add HPE Zerto Software to a VCF for Classic - Automated instance that has a VMware® ESXi™ server that is in maintenance mode, you must use the Zerto Virtual Manager (ZVM) console. Use the pre-populated Zerto Virtual Replication Appliance (VRA) IP address to manually deploy the VRA virtual machine (VM).

Considerations for ordering HPE Zerto Software

When you deploy HPE Zerto Software, you must configure your own proxy or NAT connection to the public network.

Within 15 days, you must configure the Call Home feature for HPE Zerto Software. If you do not complete the configuration in this time frame, the following issues might happen:

  • HPE Zerto Software blocks certain management activities.
  • You are charged for a full month of usage.

For more information about HPE Zerto Software Call Home, see How to configure Zerto Reporting for Enterprise environments (Call Home).