Why is my agent not showing up in the list of Active Agents?

My agent is running but it does not show up in the list of Active Agents in the UI.

This can be caused by several reasons. Check the following list to determine the cause.

• There is a small delay (approximately several seconds) before a running Connector agent shows up in the list.

• Make sure the Connector ID your agent is using matches the Connector ID you are connecting to.

• Make sure the API Key is valid and has the correct permissions to the Connector instance.

• Check the logs of the agent to determine if there are any errors.

• Make sure the Connector service and processes are running (Windows agent only).

  • From the Services control panel, all services with a name that starts with SatelliteConnectorService or Satellite Connector Service (< 1.2.0) must have the Running status and the Automatic startup type.
  • From TaskManager, verify that there are two Node.js JavaScript Runtime(32 bit) processes and one Windows Service Wrapper process for each agent.