Skip to content
Navigation Menu

IBM Cloud

  • CatalogCatalog
  • Cost EstimatorCost Estimator
    • HelpHelp
      • Docs
  • Log in
  • Sign up
  • Catalog
  • Cost Estimator
  • Help
    • Docs

  • Navigation settings

Error

Change theme

This feature is in early stage, some parts of the platform might not fully support different themes yet.

  1. Catalog

Standard Live Payment HSM Service

A fully managed service using a group of 3 x HSMs deployed in two separate datacenters with 99.999% availability & low latency

  • Utimaco
  • Third Party
  • Date of last update: 06/26/2025
  • Docs
  • Get help
  • Service
  • Utimaco
  • 06/26/2025
  • Security
  • IAM-enabled
  • Docs
  • Get help
  • Terms
info icon
Disclaimer
This third-party product is provided by a vendor outside of IBM and is subject to a separate agreement between you and the third-party, if you accept their terms. IBM is not responsible for the product and makes no privacy, security, performance, support, or other commitments regarding the product.

Pricing plans

PlanFeatures and capabilitiesPricing

  • Service
  • Utimaco
  • 06/26/2025
  • Security
  • IAM-enabled
  • Docs
  • Get help
  • Terms

Summary

Utimaco’s Payment HSM as a Service provides access to a fully managed PCI-certified Payment HSM service through IBM Cloud, with the highest availability in the industry at 99.999%, and the lowest latency.

The Payment HSM as a Service is a true alternative to operating your own Payment HSMs and removes the investments tied to hardware, secure facilities, and management resources while reducing the burden of PCI compliance, audit, and support.

Besides reducing total cost of ownership, it provides flexible deployment and scalability and enables most robust security for organizations’ digital infrastructure.

This Catalog tile covers subscription to the Live service. For connection to the service, instances of the PHI load balancer should be deployed within your IBM infrastructure, using the PHI Deployable Architecture tile.

For full details please follow the Docs link and sign up to the Service Portal.

Features and capabilities

Reduced Costs

Offers a dynamic subscription model to access the Payment HSM capability as required, while eliminating the need to buy on-premise devices

Fully Managed Service

Provides access to Payment HSMs hosted in our certified data centers including compliance, maintenance, and hosting.

PCI Certified

Removes the burden of maintaining PCI-DSS, PCI PIN, and PCI P2PE compliance, enabling full evidence readily available to your auditors

Hybrid Cloud

Unifying traffic from applications in other public / private cloud / on-premise DC's to create a single, flexible, cost-optimal HSM service

Highest Availability in the Industry

Mission-critical by design, with 99.999% availability as standard and full datacenter redundancy

Getting support

• Customer Portal with 24x7 availability
• 24x7 Emergency contact phone number shown on Portal (for total loss of live service)
• Email support system for all other issues and questions
• Team of highly skilled, HSM, security and network experts on hand


If you're experiencing issues with this product, use the following support information.

https://portal.myhsm.com/s-payhsm/documents/general
support@myhsm.com
Copy

Monday

7:00 AM - 4:00 PM UTC

Tuesday

7:00 AM - 4:00 PM UTC

Wednesday

7:00 AM - 4:00 PM UTC

Thursday

7:00 AM - 4:00 PM UTC

Friday

7:00 AM - 4:00 PM UTC

1 hour

Support locations

Support locations refer to all of the countries in which product support teams are located.

  • United Kingdom
  • You must wait 8 hours after you contact this product's support before you can begin the escalation process.

    support@utimaco.com
    Copy

    1 hour

Summary

Standard Live Payment HSM Service

    Already have an account? Log in